Glossary · OTIF
On-time in-full
The share of orders delivered complete and on the promised date.
Technical definition
A service metric measuring the percentage of orders delivered both on time and in full quantity.
Formula
OTIF = orders delivered on time and in full ÷ total orders
Manufacturing example
Delivering 92 of 100 orders complete and on time is 92% OTIF.
Common misconception
OTIF is not just on-time; a complete-but-late or on-time-but-short order fails OTIF.
Why it matters operationally
OTIF is a primary measure of how well operations serve customers.
Related ConstraintFlow capability
Related terms
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